Responsible Gambling

Our approach to safer gambling

Gambling involves risk, and no outcome is guaranteed. Games are based on chance or other rules that mean you may lose the money you spend. Previous results do not make a future result more likely, and a winning streak cannot be relied on to continue. You should never gamble with the expectation of recovering losses or earning a regular income.

Flipau Casino provides information intended to help players make informed decisions about their gambling. We encourage you to set boundaries before you start, keep track of your activity and take regular breaks. If gambling stops feeling enjoyable or begins to affect your finances, relationships, work, study or wellbeing, stop playing and seek support.

Responsible gambling is a shared responsibility. You are responsible for making sure that gambling is suitable for you and for following any limits or restrictions you choose. We also expect players to use their accounts appropriately and to provide accurate information where required. If you have concerns about your gambling, you can take action before the situation becomes more difficult.

Important reminders

• You must be at least 18 years old to gamble in Australia.
• Only gamble with money you can afford to lose after essential expenses have been paid.
• Do not borrow money, use credit intended for necessities or sell personal belongings to fund gambling.
• Never chase losses by increasing your bets or gambling for longer than planned.
• Do not gamble when you are upset, tired, under the influence of alcohol or affected by other substances.
• Gambling should not interfere with your work, study, family, friendships, sleep or other activities.
• If you feel unable to control your gambling, stop using your account and seek independent help.

Recognising signs of gambling harm

Gambling harm can develop gradually, and it can affect people in different ways. You do not need to wait until a serious problem develops before taking a break or asking for help. Consider your behaviour honestly and pay attention to changes in your mood, finances and relationships.

Possible warning signs

• Spending more money or time gambling than you planned.
• Trying to win back money after a loss, often by betting more.
• Hiding or minimising gambling from family, friends or others.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling frequently or finding it difficult to focus on other things.
• Borrowing money, missing bill payments or selling items because of gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Arguing with people close to you because of gambling.
• Neglecting work, study, sleep, health or responsibilities.
• Trying to stop or cut down but returning to gambling repeatedly.

One or more of these signs may indicate that gambling is becoming difficult to control. Take the concern seriously. Stop gambling, consider a time-out or self-exclusion and speak with a qualified gambling counsellor or another trusted support person. Professional support is confidential in many settings and can help you make a practical plan.

If someone you care about is gambling, approach the conversation calmly and without blame. Explain what you have noticed, listen to their experience and encourage them to seek independent support. Avoid lending money to cover gambling losses or agreeing to keep harmful gambling secret. You can also seek advice for yourself, even if the person gambling does not want help.

Getting help in Australia

If gambling is affecting your life, support is available. You can speak with a qualified gambling counsellor, a health professional, a financial counsellor or a trusted person. Australian gambling support services can provide information, counselling and guidance about reducing or stopping gambling. You can search for a service available in your state or territory through an official Australian government or health service website.

A financial counsellor may help you understand debts, manage bills and create a plan for financial recovery. A doctor or mental health professional can help if gambling is connected with anxiety, depression, stress, alcohol or other substance use. Support can be useful even when the amount of money involved seems small, because early action may prevent further harm.

If you feel unsafe, are thinking about harming yourself or someone else, or are facing an immediate emergency, contact emergency services or seek urgent help in your area. Gambling support is not a substitute for emergency assistance.

Before you continue

1. Ask yourself whether gambling is affordable after your essential costs.
2. Set a clear money and time limit before opening a game.
3. Decide what you will do when your limit is reached.
4. Take a break if gambling is no longer enjoyable or feels difficult to control.
5. Use an available restriction or self-exclusion option if you need stronger protection.
6. Speak with an independent support service if gambling is affecting your wellbeing or finances.

Flipau Casino encourages you to make careful decisions and to use the safer gambling information and account controls available to you. If you need help understanding an account restriction or finding the relevant option, use the support channel displayed on this website. Gambling should always remain within your control.