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Privacy Policy
This Privacy Policy explains how Flipau Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information and marketing preferences.
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Information we may collect
To provide online casino services, Flipau Casino may handle information that identifies a player or is connected with an account. The information collected depends on how the website and services are used, which features are accessed and what information is needed to meet security and legal requirements. Players should provide accurate and current information when creating or maintaining an account.
In this review
Account and contact details
This may include a player’s name, date of birth, residential details, country, username, account credentials and contact details. It may also include information supplied when a player contacts support, submits a request, updates account settings or communicates about a transaction or service issue.
Verification and security information
Where verification is required, the site may handle identity or address documents and information taken from those documents. This can include information used to confirm age, identity, account ownership and eligibility to use the services. Additional information may be requested to support anti-fraud, safer gambling, account security or compliance checks.
Payment and transaction records
The site may record deposits, withdrawals, wagers, account balances, payment method details, transaction references and related activity. Payment information may be processed through payment providers, and the site may receive limited information needed to confirm or manage a payment. Sensitive payment details may be handled by the relevant payment provider rather than stored directly by the casino website.
Technical, device and usage data
When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, referring website, access times and information about how the website is used. This information helps the site operate correctly, recognise unusual activity and improve its services.
How information is used
Personal information is used only for purposes connected with operating the website, providing casino services, protecting players and meeting applicable requirements. The main reasons for handling information include:
- Creating, maintaining and administering a player account.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming age, identity, account ownership and eligibility to use the services.
- Carrying out security, anti-fraud, anti-money laundering and responsible gambling checks where appropriate.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Providing customer support, responding to questions and resolving complaints or account issues.
- Sending service messages about accounts, transactions, security, changes to the website or other important information.
- Personalising or improving website features, performance, content and user experience.
- Managing promotions and marketing where a player has asked to receive them or where this is otherwise permitted.
- Keeping appropriate business, financial, technical and compliance records.
Some information is needed to provide the services or to complete verification and security checks. If a player does not provide information that is reasonably required, the site may be unable to create an account, process a transaction, respond fully to a request or continue providing particular services.
Sharing information
Information may be shared with service providers that help operate the website and its services. These providers may support payment processing, identity verification, fraud prevention, customer support, information technology, hosting, analytics, communications or security. They are expected to handle information for the relevant service and in accordance with appropriate confidentiality and security requirements.
Information may also be disclosed where necessary to protect the website, players or the public, to investigate suspected fraud or unlawful activity, to enforce applicable terms, or to comply with a valid legal or official request. The site does not use personal information for unrelated purposes without an appropriate reason or permission where permission is required.
Cookies, security and retention
Cookies and similar technologies
Flipau Casino may use cookies and similar technologies to remember preferences, keep parts of the website working, support account and security functions, understand website traffic and improve performance. Some cookies are necessary for core features, while others may help with analytics, personalisation or marketing.
Players can manage or delete cookies through their browser settings. Browser controls may allow a player to block all cookies, block selected cookies or receive a notification before a cookie is placed. Disabling certain cookies may affect the availability or performance of some website features, including account or security functions.
Information security
Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure communications, monitoring, authentication procedures and staff or provider processes. No online system can be guaranteed to be completely secure, so players should use a strong, unique password, keep account details confidential and contact support promptly if they suspect unauthorised access.
Storage and retention
Personal information may be stored in systems operated by the site or by service providers working on its behalf. Depending on the services used, information may be processed in different locations. Appropriate steps may be taken to protect information when it is handled by service providers or transferred between systems.
Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or destroyed.
Your privacy rights and how to contact us
Depending on the circumstances and applicable requirements, players may have rights in relation to the personal information held about them. These rights may be limited where information must be retained, where disclosure could affect security or fraud prevention, or where a request cannot be completed without affecting another person’s privacy.
- Access personal information held about you and request an explanation of how it is used.
- Ask for inaccurate, incomplete or outdated information to be corrected.
- Request deletion of your data where it is no longer needed or there is another valid reason for removal.
- Withdraw consent to marketing communications at any time.
- Object to or ask for limits on certain uses of your information where applicable.
- Request information about how a privacy request will be handled.
To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@flipaucasino.online. Please describe your request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm identity before a request is completed.
Marketing preferences can also be changed by using the unsubscribe or preference controls included in a marketing message, where available. Opting out of marketing will not normally stop essential service communications, such as account, transaction, security or important policy notices.
Privacy requests are reviewed within a reasonable timeframe. If a request cannot be completed in full, an explanation may be provided where appropriate. This policy may be updated from time to time to reflect changes to the website, services, security practices or applicable requirements. The latest version published on the website will apply to information handled under the policy.
